Refund policy

At SensiChe, we want you to feel confident when shopping with us. We carefully select and offer our products with the goal of providing a positive shopping experience. If you are not completely satisfied with your purchase, please review the following Refund & Return Policy to understand your available options.

By placing an order through https://sensiche.com/, you acknowledge and agree to the terms outlined below.

1. Eligibility for Returns

We accept eligible return requests within 30 days of the date your order is marked as delivered.

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• The item must be unused and in its original condition.
• The product must remain in its original packaging, including seals, labels, boxes, and accessories where applicable.
• The product must not show signs of use, alteration, damage, or contamination.
• You must provide your order number and sufficient information regarding the reason for your return.
• Certain products may be subject to additional return restrictions for hygiene, health, safety, or regulatory reasons.

SensiChe reserves the right to decline a return if the returned item does not meet the eligibility requirements described in this policy.

2. Beauty, Skincare & Hygiene Products

Because many of our products are intended for personal care, skincare, beauty, or hygiene purposes, we may not be able to accept returns of products that have been opened, used, tested, or otherwise handled in a manner that makes the product unsuitable for resale.

For health, hygiene, and product-safety reasons, opened or used beauty and skincare products may generally not be eligible for a return or refund, unless the product arrived damaged, defective, incorrect, or otherwise qualifies for protection under this policy.

We strongly recommend reviewing the product information and selecting the appropriate product before placing your order.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

Please email support@sensiche.com with:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping package and packaging, if applicable
• Any other information that may help us investigate the issue

For damaged or incorrect orders, please contact us within 7 days of delivery.

After reviewing the information, we may offer an appropriate resolution, which may include:

• A replacement product;
• A refund;
• Store credit; or
• Another reasonable resolution depending on the circumstances.

Do not discard damaged products or packaging until we have completed our review, as we may require photographs or other evidence.

4. Products Damaged During Shipping

If your package appears damaged when delivered, please document the condition of the package and product with photographs before disposing of any packaging.

If the product itself has been damaged during transit, contact us at support@sensiche.com within 7 days of delivery.

We will review the information provided and determine the appropriate resolution.

5. How to Request a Return

To request a return, contact our customer support team at:

Email: support@sensiche.com

Please include:

Subject: Return Request – [Your Order Number]

Your message should include:

• Full name
• Order number
• Email address used to place the order
• Product name
• Reason for requesting the return
• Photographs, where applicable

Do not send products back to the address listed on our website unless our support team has specifically provided you with return instructions.

Unauthorized returns may not be accepted or processed.

6. Return Shipping Costs

Unless the return is due to an error on our part, such as receiving an incorrect item, defective product, or product damaged before delivery, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is the result of an error attributable to SensiChe or otherwise required by applicable law.

If SensiChe provides a prepaid return label for an eligible return, the return shipping arrangement will be communicated to you by our support team.

7. Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable refund will be issued to the original payment method used to place the order, unless otherwise agreed or required by applicable law.

Refund processing times may vary depending on your payment provider, bank, card issuer, or financial institution.

Although SensiChe will initiate an approved refund promptly, we cannot control the exact amount of time required by a third-party financial institution to post the funds to your account.

8. Partial Refunds

In certain circumstances, only a partial refund may be available.

A partial refund may apply when:

• A returned item is not in its original condition;
• The product has been used or damaged after delivery;
• The product is missing original packaging or accessories;
• The item has been returned outside the applicable return period; or
• The condition of the returned product has materially reduced its value.

Any applicable deduction will be communicated to you before or during the refund process where reasonably possible.

9. Non-Returnable Items

Certain products may not be eligible for return or refund, including but not limited to:

• Products that have been opened or used where health or hygiene considerations apply;
• Products without their original packaging;
• Products that have been damaged after delivery due to customer handling;
• Products that have been altered or modified;
• Gift cards, where applicable;
• Clearance or final-sale products, where clearly identified as final sale;
• Products returned after the applicable return period; and
• Other items that are legally or reasonably unsuitable for resale.

If a product has specific return restrictions, those restrictions may be displayed on the relevant product page or communicated before purchase.

10. Exchanges

We may offer exchanges for eligible products depending on product availability.

If you would like to request an exchange, contact support@sensiche.com with your order number and the product you wish to exchange.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

11. International Returns

SensiChe accepts orders from customers located in multiple countries. However, international returns may involve additional shipping requirements, customs procedures, duties, taxes, or other costs.

Unless the item was received damaged, defective, incorrect, or otherwise qualifies for a seller-paid return, the customer may be responsible for applicable international return shipping expenses.

Customers are responsible for ensuring that returned merchandise is shipped in accordance with applicable shipping and customs requirements.

SensiChe is not responsible for return packages that are lost, stolen, delayed, or damaged while being shipped back to us by the customer.

12. Refused or Undeliverable International Shipments

If an international order is refused by the recipient, returned because the customer provided an incorrect or incomplete address, or becomes undeliverable because of circumstances attributable to the customer, any refund may be reduced by applicable shipping, return shipping, customs, duties, taxes, handling charges, or other non-recoverable costs.

Where applicable, refunds will only be considered after the returned shipment has been received and processed.

13. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped and you notice an address error, contact support@sensiche.com immediately.

We will make reasonable efforts to assist with address corrections, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

If an order is shipped to an incorrect address supplied by the customer, additional shipping or reshipment charges may apply.

14. Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@sensiche.com.

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our applicable return procedures.

15. Refunds for Lost Packages

If tracking information indicates that a package has been delivered to the address provided at checkout, SensiChe may consider the order fulfilled.

If you believe your package was incorrectly marked as delivered, please contact us at support@sensiche.com so that we can review the available shipping information.

For packages genuinely lost in transit, we may work with the carrier to investigate the shipment and determine an appropriate resolution.

16. Shipping Delays

Delivery estimates are provided for convenience and may vary depending on destination, carrier conditions, customs processing, weather, holidays, operational disruptions, or other circumstances outside our control.

A shipping delay does not automatically qualify an order for a refund.

If your shipment appears significantly delayed, please contact our support team so we can review the tracking information and available options.

17. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer.

SensiChe does not control customs authorities or the amount or timing of any applicable customs charges.

Refusal to pay applicable customs duties, taxes, or import charges does not automatically create an entitlement to a full refund.

18. Fraud Prevention & Abuse

SensiChe reserves the right to review refund and return requests for suspected fraud, abuse, repeated unreasonable claims, false information, payment disputes, or other misuse of our policies.

Where permitted by law, we may refuse a refund or return request that appears fraudulent, abusive, or inconsistent with the requirements of this policy.

This does not limit any rights that consumers may have under applicable law.

19. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact us first at support@sensiche.com so that we can attempt to resolve the matter directly.

Submitting a payment dispute or chargeback while simultaneously pursuing a refund through SensiChe may delay the resolution process.

Nothing in this section is intended to limit any rights you may have under applicable law or the rules of your payment provider.

20. Consumer Rights

This Refund & Return Policy is intended to establish our standard return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or waived under applicable federal, state, local, or international law.

Where mandatory consumer protection laws provide rights greater than those described in this policy, those legal rights will apply.

21. Policy Changes

SensiChe reserves the right to modify or update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy to the extent permitted by applicable law.

22. Contact Us

If you have questions about a return, refund, exchange, damaged order, or any other issue relating to your purchase, please contact us:

SensiChe
226 SMITH AND WESSON ROAD
JEFFERSON, CO 80456
United States

Email: support@sensiche.com
Phone: +1 929-563-4159
Website: https://sensiche.com/

Our customer support team will review your request and provide instructions regarding the next steps.

SensiChe — Your satisfaction matters to us.