Refund policy
At Skin Beauty, customer satisfaction is our priority.
Return Eligibility
You may request a return within 07 days of receiving your order.
To qualify:
- Item must be unused
- Product must be unopened
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened skincare products
- Used beauty products
- Gift Cards
- Clearance Items
- Personalized Products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos.
We will gladly replace the item or issue a full refund.
Refund Processing
Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrectly shipped.
