Shipping policy
At SensiChe, we are committed to providing a reliable and convenient shipping experience for customers in the United States and internationally.
This Shipping Policy explains how we process, ship, and deliver orders placed through https://sensiche.com/.
By placing an order with SensiChe, you acknowledge and agree to the shipping terms described below.
1. About SensiChe
Business Name: SensiChe
Website: https://sensiche.com/
Email: support@sensiche.com
Phone: +1 929-563-4159
Business Address:
226 SMITH AND WESSON ROAD
JEFFERSON, CO 80456
United States
SensiChe currently serves customers in the United States and selected international destinations.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding applicable U.S. holidays.
During periods of high order volume, product launches, promotional events, holidays, or unexpected operational circumstances, processing may take longer than the standard timeframe.
If there is a significant delay in processing your order, we will make reasonable efforts to provide an update.
Please note that order processing time is separate from shipping and transit time.
3. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and other circumstances.
United States
Estimated delivery:
3–7 business days after order processing
International Orders
Estimated delivery:
7–15 business days after order processing
International delivery times can vary considerably depending on the destination country and customs procedures.
The delivery estimates above are estimates only and are not guaranteed delivery dates.
4. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout based on your shipping destination, order details, product availability, and applicable shipping options.
Shipping charges may vary depending on:
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Destination;
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Package size;
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Package weight;
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Shipping method;
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Number of products;
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Carrier rates; and
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Other logistical factors.
Where applicable, free shipping promotions may be offered subject to the terms displayed at the time of purchase.
5. Shipping Destinations
SensiChe ships to customers within the United States and to selected international destinations.
International shipping availability may vary by country.
Certain countries, territories, regions, or postal addresses may be unavailable due to:
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Carrier limitations;
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Customs restrictions;
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Import regulations;
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Product restrictions;
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Sanctions or trade restrictions;
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Logistical limitations; or
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Other operational considerations.
If shipping is unavailable to your destination, the applicable shipping option may not appear during checkout.
6. International Shipping
International customers are responsible for providing complete and accurate delivery information.
International shipments may be subject to customs clearance, import requirements, taxes, duties, and other charges imposed by the destination country.
These charges are generally outside SensiChe's control.
Depending on the destination and applicable regulations, the recipient may be responsible for:
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Import duties;
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Customs duties;
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VAT;
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GST;
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Brokerage fees;
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Customs processing fees;
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Local taxes; or
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Other government-imposed charges.
SensiChe does not control the amount, timing, or assessment of these charges.
7. Customs and Import Regulations
International customers are responsible for ensuring that products purchased from SensiChe can legally be imported into their destination country.
Different countries may have different regulations concerning skincare, beauty, cosmetics, personal-care products, ingredients, packaging, or other products.
If an order is delayed, held, rejected, returned, confiscated, or otherwise affected by customs or import authorities, SensiChe may not be responsible for the resulting delay or loss to the extent permitted by applicable law.
Customers should contact their local customs authority if they require information about import restrictions or applicable duties.
8. Customs Delays
International shipments may experience delays during customs processing.
Customs clearance times vary between countries and are outside SensiChe's direct control.
A customs delay does not necessarily mean that a shipment is lost.
Customers should monitor the tracking information provided and, where necessary, contact their local customs authority or delivery carrier.
9. Tracking Information
Where available, a tracking number will be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives or scans the shipment.
Once tracking information is provided, customers can use the carrier's tracking system to monitor the shipment.
If your tracking information has not updated for an extended period, please contact us at:
We will review the available information and assist where reasonably possible.
10. Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully verify:
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Full name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State or province;
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Postal/ZIP code;
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Country; and
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Phone number where required by the carrier.
SensiChe is not responsible for delivery failures, delays, additional shipping costs, or returned packages caused by incorrect or incomplete information supplied by the customer.
11. Address Changes
If you need to change your shipping address after placing an order, contact us immediately at:
We will make reasonable efforts to accommodate address-change requests before the order is processed or shipped.
However, we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.
Once an order has shipped, customers may need to contact the carrier directly if an address correction or delivery modification is available.
12. Failed Delivery
A delivery may fail for reasons including:
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Incorrect address;
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Incomplete address;
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Missing apartment or unit number;
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Recipient unavailable;
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Carrier access issues;
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Refusal of delivery;
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Customs issues;
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Import restrictions;
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Unpaid customs charges;
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Recipient relocation; or
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Other circumstances attributable to the recipient.
If a shipment is returned to SensiChe because of information or circumstances attributable to the customer, additional shipping or reshipment charges may apply.
Any refund will be handled in accordance with our Refund & Return Policy.
13. Refused Shipments
If an international or domestic shipment is refused by the recipient, the customer may be responsible for shipping, return shipping, customs, duties, taxes, handling fees, or other non-refundable charges incurred by SensiChe.
If the package is returned to us, any eligible refund will be evaluated after the returned package has been received and processed.
14. Lost Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
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Your mailbox;
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Your building's reception area;
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With household members;
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With neighbors;
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Around the delivery location; and
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Any delivery instructions associated with the order.
If you still cannot locate the package, contact us at support@sensiche.com.
We may review the tracking information and, where appropriate, contact the shipping carrier for additional information.
SensiChe does not automatically consider a package lost solely because it cannot be located immediately after a carrier marks it as delivered.
15. Packages Lost in Transit
If a shipment appears to have been lost while in transit, please contact us so that we can review the tracking information.
Depending on the circumstances, we may work with the carrier to investigate the shipment.
After reviewing the available information, SensiChe may provide an appropriate resolution in accordance with applicable law and our Refund & Return Policy.
16. Damaged Packages
If your package arrives visibly damaged, please take clear photographs of:
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The outside of the shipping package;
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Any damaged packaging;
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The shipping label; and
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The product and any visible damage.
Contact us at support@sensiche.com within 7 days of delivery.
Please keep the original packaging until the issue has been reviewed, as the carrier or SensiChe may require photographs or additional information.
17. Incorrect or Missing Items
If you receive an incorrect product or an item appears to be missing from your shipment, contact us at:
Please provide:
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Your order number;
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Your name;
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A description of the issue; and
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Photographs of the package and products received where applicable.
We will review the order and determine an appropriate resolution.
18. Shipping Delays
Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Shipments may be delayed due to circumstances including:
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Carrier delays;
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Severe weather;
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Natural disasters;
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Holidays;
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High shipping volume;
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Customs processing;
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Transportation disruptions;
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Incorrect addresses;
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Government restrictions;
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International events;
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Technical or logistical problems; or
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Other circumstances outside our reasonable control.
A shipping delay does not automatically qualify an order for cancellation or refund.
If your order appears significantly delayed, please contact our customer support team.
19. Holidays and Peak Periods
Order processing and delivery may take longer during periods of unusually high demand, including:
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Major holidays;
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Black Friday;
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Cyber Monday;
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Christmas and New Year periods;
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Promotional events;
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Product launches; and
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Other high-volume periods.
We recommend placing orders in advance when purchasing products for a specific event or deadline.
20. Split Shipments
Depending on product availability, warehouse location, fulfillment arrangements, or shipping logistics, an order may occasionally be shipped in multiple packages.
If your order is shipped separately, you may receive multiple tracking numbers.
You will not necessarily need to take any additional action.
21. Delivery Estimates Are Not Guaranteed
All delivery estimates displayed by SensiChe or provided by shipping carriers are estimates.
We cannot guarantee that an order will arrive by a particular date unless a specific guaranteed delivery service has been expressly purchased and confirmed.
Customers should take potential shipping and customs delays into account when ordering products for birthdays, holidays, events, travel, or other time-sensitive occasions.
22. Shipping Carrier Responsibility
Once a package has been transferred to the shipping carrier, certain aspects of transportation and delivery are outside SensiChe's direct control.
We will make reasonable efforts to assist customers with shipping issues, but we cannot control the carrier's internal operations, routes, delivery schedules, customs processes, or local delivery procedures.
23. Order Cancellation Before Shipment
If you wish to cancel your order, contact:
as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled according to our Refund & Return Policy.
24. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions.
SensiChe reserves the right to restrict or cancel shipments where shipping the product would violate applicable laws, regulations, carrier requirements, customs restrictions, or other legitimate restrictions.
If we are unable to ship an order due to such a restriction after payment has been received, we will provide an appropriate resolution, which may include a refund of the affected order or product.
25. Customer Responsibility for International Orders
International customers are responsible for understanding the applicable rules and requirements of their destination country.
Before placing an international order, customers should consider:
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Whether the product can legally be imported;
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Whether customs duties or taxes may apply;
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Whether additional documentation may be required; and
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Whether local regulations impose restrictions on particular products.
SensiChe is not responsible for a customer's failure to comply with destination-country requirements.
26. Shipping and Refunds
Shipping charges may be non-refundable unless otherwise required by applicable law or the circumstances of the order qualify for a seller-paid refund.
For complete information regarding returns and refunds, please review our Refund & Return Policy.
27. Contact Us
If you have any questions about shipping, tracking, delivery, customs, or an existing order, please contact our customer support team.
SensiChe
226 SMITH AND WESSON ROAD
JEFFERSON, CO 80456
United States
Email: support@sensiche.com
Phone: +1 929-563-4159
Website: https://sensiche.com/
For faster assistance, please include your order number when contacting us about an existing order.
28. Policy Updates
SensiChe may update this Shipping Policy from time to time to reflect changes in our shipping operations, carriers, destinations, legal requirements, or business practices.
Any changes will be posted on this page with an updated "Last Updated" date.
We encourage customers to review this policy periodically for the latest information.
Thank you for choosing SensiChe.
